Shipping policy

Shipping Policy
Order Processing & Dispatch
We aim to process and dispatch all orders as quickly as possible. Orders are typically processed within 1-3 business days. However, during peak periods, processing times may be slightly longer.

Shipping Times
Delivery times vary depending on your location and the shipping method selected at checkout.

Standard Shipping: Estimated delivery time is 10-20 business days.
Please note that shipping delays may occur due to factors beyond our control, such as weather conditions, customs processing, or carrier disruptions.

*If you need Express Shipping, additional charges will apply. Please contact our customer service team at info@bravopets.com.au immediately after placing your order to arrange this.

Shipping Rates
0kg-0.5kg $12.90
0.5kg-1kg $16.90
1kg-3kg $20.90
3kg-5kg $24.90

Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this to monitor your shipment’s progress. If you do not receive a tracking number within a few days of your order confirmation, please contact us.

Lost or Delayed Orders
If your order has not arrived within the estimated timeframe, please check your tracking details first. If there is an issue, contact us at info@bravopetsonline.com, and we will do our best to assist you.

Incorrect Shipping Address
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders shipped to the wrong address due to customer error. If you need to update your shipping details, please contact us before your order is dispatched.

Damaged or Missing Items
If your order arrives damaged or is missing items, please reach out to us within 7 days of delivery with photos of the package and product. We will work with you to resolve the issue.