Terms of service

These Terms of Use (“Terms”) govern your use of https://www.bravopetsonline.com (the “Website”), including all related content such as text, images, graphics, software, trademarks, logos, and intellectual property.

The Website and its content are owned and operated by Bravo Pets Online.

By accessing or using the Website, you agree to comply with and be bound by these Terms. Bravo Pets Online reserves the right to update or modify these Terms at any time. Continued use of the Website after any changes indicates your acceptance of the revised Terms. If you do not agree to these Terms, please discontinue using the Website.

Certain sections of the Website may be subject to additional terms and conditions, which will form part of these Terms.

Copyright & Intellectual Property
All content on this Website is the property of Bravo Pets Online and is protected by copyright and intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, license, or create derivative works from any content on this Website without prior written consent from Bravo Pets Online.

If you wish to use any content from this Website, please contact us for permission.

Use of the Website
The Website may contain links to third-party websites. Bravo Pets Online is not responsible for the content, accuracy, or security of third-party websites and accessing them is at your own risk.

This Website uses cookies to enhance user experience. Blocking cookies may limit certain functionalities of the Website.

Disclaimer
While we strive to ensure that the information on this Website is accurate and up to date, Bravo Pets Online makes no guarantees regarding its completeness, accuracy, or reliability.

We do not warrant that the Website will be available without interruptions, errors, or free from viruses or defects.

We reserve the right to modify, update, or discontinue any products or services listed on the Website without prior notice.

Products, services, and pricing information displayed on the Website may not be available in all regions.

Pricing & Stock Availability
All prices displayed on the Website are subject to change without notice.

If an item in your order is unavailable, we will contact you to offer an alternative product or provide a refund.

Orders & Payments
Please ensure that all details entered at checkout, including shipping information, are correct. Once an order is placed, changes are not guaranteed.

Orders must be fully paid for at checkout. Payments are securely processed, and we do not store full credit card details on our Website.

For secure online transactions, we use Stripe (see https://www.stripe.com/au).
PayPal payments can only be sent to a single shipping address (see https://www.paypal.com/au/webapps/mpp/home).
Returns & Warranties
For details about returns and warranties, please refer to our Returns & Refund Policy.

Cancellations
We reserve the right to cancel orders before dispatch under the following circumstances:

The ordered product is out of stock.
There is an error in the product description or price.
The order violates any Terms & Conditions or applicable laws.
If we cancel your order, we will notify you via email and issue a refund.

You cannot cancel or modify an order once it has been placed.

Shipping & Delivery
Orders may be shipped in multiple parcels and via different couriers (such as Australia Post or Allied Express).

Standard shipping: Estimated delivery time is 10-20 business days.
Express shipping: Additional charges apply. Contact info@bravopetsonline.com immediately after placing your order if you require express shipping.
If no one is home to receive your delivery, a collection card may be left, or the package may be delivered as per the instructions provided at checkout.

Shipping times may vary due to courier delays, weather conditions, or other factors beyond our control.

If you choose delivery to an unattended location, you assume full responsibility for any loss or damage.

Vouchers & Store Credit
Vouchers cannot be exchanged for cash.
Any unused voucher balance will be credited to your account.
Vouchers are valid for three years from the issue date unless otherwise stated.
Bravo Pets Online is not responsible for lost or stolen vouchers.
Communication & Marketing
By placing an order, you consent to receiving transactional emails related to your purchase.

We may also send promotional emails about new products, sales, or special offers. You can unsubscribe at any time.

Customer Accounts
Users are not permitted to create multiple accounts to gain additional benefits.
Any abuse of the system may result in forfeited rewards and account suspension.
Earning Credit & Rewards
From time to time, we may offer store credit for activities like referrals or product reviews. These credits will expire after 12 months, and we reserve the right to modify or cancel any unused credit.

Privacy & Personal Information
Any personal information collected is managed in accordance with our Privacy Policy.

We take your privacy seriously and will never sell or share your information with third parties.

Liability Disclaimer
All content, advice, and information provided on this Website is for general purposes only. You use this Website at your own risk.

Bravo Pets Online is not responsible for any loss, injury, damage, or claim resulting from reliance on the Website’s content.

Governing Law & Jurisdiction
These Terms are governed by the laws of Victoria, Australia. Any disputes related to these Terms will be handled exclusively in the courts of Victoria.

If any part of these Terms is deemed invalid or unenforceable, the remaining provisions will continue to apply.

Failure to enforce any part of these Terms does not constitute a waiver of rights.